Terms and Conditions

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Terms and Conditions for Boilerhouse
Read all of our terms and conditions

  • Lateness/No shows

  • It is advisable to arrive 10 minutes earlier than your given appointment. This way we can ensure you are seated and ready for your stylist promptly, giving you every chance to enjoy your full appointment slot with your chosen stylist.
  • At Boilerhouse we run tight schedules so that, as busy stylists, we give you every fair chance to have an appointment with your chosen stylist as and when you need it. As such, we operate a 15 minute policy when it comes to late arrival. If your stylist has a client due in directly after your appointment and you are more than 15 minutes late, you will likely have to rebook, or in some circumstances we may be able to accommodate your appointment with a different stylist.
  • Lateness for some appointments may result in a shortened or altered service – for example a full head foil appointment might have to be changed to a half head foil, or a 30 or 60 minute massage shortened according to your lateness if your stylist or beautician is booked up.
  • We understand emergencies happen, plans can change and people can be held up. Please do your best to phone us if you are going to be late, or can’t make an appointment. This way we will be able to advise what is likely to happen if and when you come into the salon, hopefully saving both you and us any wasted time.
  • Repeat no shows without reason or calling to cancel will face having to pay a 50% deposit for their future bookings. As all of our staff work on a commission based wage, reserving an appointment you do not turn up for will have a direct negative impact on them personally, so we ask you please respect the terms and conditions we have laid out.


  • Deposits for special or multiple appointments

  • Group bookings of 3 or more people (for hen party/birthday blowdry appointments etc…) need to pay a 50% deposit for the booking. If cancelled more than 24 hours in advance, the full deposit will be refunded; otherwise the deposit will be forfeit. If a deposit is not paid a week in advance, bookings are at risk of being cancelled out.
  • The same deposit rules apply to more than 3 separate service bookings for an individual client on the same day, for example a cut, colour and multiple beauty treatments.
  • For kids’ parties a 50% deposit must be paid a minimum of one week in advance, with the balance payable on the evening of the party. No deposit will be returned if the party is cancelled within 48 hours in the lead up to the event and if a deposit is not paid a week in advance, bookings are at risk of being cancelled out.
  • For wedding appointments we require full payment at least one week before the wedding, and a minimum of 48 hours notice for any cancellations or no refund will be given. Unpaid balances risk appointments being cancelled.
  • All deposits can be paid by cash or card in person or by card over the phone.


  • Patch tests

  • For hair colouring services that touch the scalp, and for regular brow and lash tinting services, we will apply a small amount of the relevant dye or product to the crook of your elbow. This must be done a minimum of 48 hours prior to your appointment to allow any irritations to present themselves. Once done, the skin test is valid for 6 months.
  • For our newly added lash lifting and semi permanent lash extension services a small amount of the perming and fixing solution or glue, depending on the treatment, will be applied to the crook of the elbow, again, a minimum of 48 hours in advance.
  • HD Brows require a patch test 48 hours prior to EVERY appointment. This comes in the form of a small transfer applied to the crook of the elbow.

    Your health and safety is paramount to us providing you with a good service, so please don’t be angry when we have to refuse treatment if you have not come to see us for your patch tests. If you have any questions, please call reception or ask any member of our team when you are visiting the salon who will be more than happy to help.


  • Helpful beauty treatment tips

  • We do not recommend waxing before or after sunbeds, sunbathing or use of a sauna.
  • Waxing and spray tan appointments cannot be carried out in the same day as waxing leaves open pores which spray tanning will cling to, leaving an unpleasant result.
  • Alcohol should not be consumed before or after massage treatments and ensure you drink plenty of water.
  • We are unable to carry out pedicures if you suffer from athlete's foot, verrucae or fungal infections.
  • Always bring open-toed shoes for your pedicure, or upgrade to a Jessica Geleration finish for instantly dry results (this must be mentioned at time of booking as it requires a longer appointment slot).
  • Wear loose, dark clothing when having a spray tan treatment and come with your skin as a clean, blank canvas (no perfume, make-up, deodorant etc…).
  • It is advisable to leave all jewellery at home before treatments i.e. massage, waxing, spray tanning.
  • For waxing appointments hair growth should have been left for a minimum of 4 weeks for a successful result, (please call in for a consultation if you are unsure, as wasted appointments due to a lack of waxable hair may be charged for)
  • In the interest of health and safety for all for intimate waxing appointments please use the wipes provided to sanitise both front and back. Our beauticians reserve the right to refuse treatment if they believe poor hygiene may compromise the service.


  • Colour only appointments

  • All colour only appointments carry a £10 surcharge which allows for a blowdry finish of your choice (excluding a Chelsea blowdry), carried out by a younger member of our team
  • If you require a blowdry by a specific member of our fully qualified styling team, this can be booked in on request. In this instance, the £10 surcharge will be removed and the cost of a regular short or medium/long blowdry will be added on to the price of your colour service.


  • Discounts and offers

  • We currently offer a 30% student discount on hair appointments (selected stylists) and 20% on beauty appointments Monday, Tuesday and Wednesday. Hair appointments on a Thursday and Friday are eligible for 20% student discount. A valid, in date student ID card must be shown each time you pay in order to qualify for discount. If you happen to forget your ID, the discount will only be valid at your stylist’s discretion on the day, and a note will be made on your account that proof must be shown for subsequent appointments.
  • No discounts on premium brands (HD Brows, Jessica Geleration, Vita Liberata, Fake Bake, Eyelash Extensions)
  • NHS staff now qualify for a 20% discount Monday to Wednesday on production of valid photo ID. As with student ID and discount, your ID card must be shown each time you pay in order to qualify for discount. If you happen to forget your ID, the discount will be valid only at your stylist’s discretion on the day, and a note will be made on your account that proof must be shown for subsequent appointments.
  • We run an ongoing loyalty scheme at Boilerhouse which is tracked on our booking system. One point is earned for every full £10 spent in-salon across any hair or beauty treatments or retail purchases. Each point is worth a 50p spend and can be used on any hair or beauty take home products, redeemable at 5 points (£2.50), 10 points (£5) or 20 points (£10). You can also combine these values in order to redeem a maximum of £17.50 on a single retail purchase. Please ask anytime at reception or on the phone if you would like to check your points balance or would like more information about redeeming your points.
  • Another ongoing offer we run, open to any client at any time, is our recommend a friend scheme (valid for hair appointments only). By picking up a voucher and recommending a new client to your stylist, this client will bring in the voucher to their first appointment and receive £15 off their visit. Once they have redeemed their voucher, £15 will be added to your account and will be deducted from your bill on your next visit. You can use as many of these vouchers as you like, though the client recommended must not have been to the salon before. Vouchers are tracked on our computerised booking system and if those recommended are found to have been in before, discount will become void.
  • Offer vouchers and discounts may not be combined – you may redeem either a % discount or a set value voucher discount when you visit.
  • Our 3 for £30 spray tan (regular Fake Bake) and 3 for £40 (Fake Bake 60 Minute) block booking options now issue you with a tracker card. This card is valid for 3 months from the date of the first tan redeemed and is a cash equivalent and therefore will not be replaced if lost. Block booking discounts do not currently apply to our new Vita Liberata tanning range.
  • Gift vouchers can currently be purchased in values of £10, £25 and £50. These vouchers will be valid for 6 months from purchase and cannot be later redeemed for cash. As our gift vouchers are a cash equivalent, student or NHS discount can be applied before paying with a gift voucher.
  • A minimum spend of £10 is required for any discount on our beauty services to be activated
  • 20% student discount only applies to beauty services over £10


  • General

  • As hair and beauty professionals, we are here to operate in your best interests. While every effort will be made to meet your requirements, if we believe a result to be unachievable or not in the best interests of your hair and/or beauty needs, we reserve the right to refuse treatment.
  • Personal details taken from clients during consultation procedures or during online booking sign up will be kept safe and in the strictest confidence. We would, on occasion, like to send you details of salon happenings and special promotions. If you would rather not receive these please let us know.
  • No direct on scalp colour on clients younger than 16. Highlights can be done at parents' discretion with their consent.
  • As extensions are a specialised service, which we appreciate cost a lot of money, we have decided that we can not cater for extension services at Boilerhouse. As our staff choose not to train in this area we are unable to cut, colour or dry hair with any form of permanent extensions.

Terms and conditions